Refund policy
Return & Exchange Policy
At One Revolver Surfboards, we want you to be stoked with your purchase. If something isn’t right, we’ll do our best to make it right — within the terms below.
Surfboard Return & Exchange Policy
- We do not accept returns on used surfboards. All sales are final for used boards.
- Returns or exchanges are allowed only on NEW surfboards under the following conditions:
- The board must never have been used — no wax, no dings, and no pressure marks.
- Returns must be initiated within 10 business days of the original purchase date.
- A $50 restocking fee applies to all returned surfboards.
- The customer is responsible for all return shipping and any customs fees.
- We strongly recommend insuring the board for return shipping.
- One Revolver Surfboards is not responsible for boards lost or damaged in transit.
- We do not accept returns for new surfboards damaged during normal use or user error.
Merchandise Return & Exchange Policy
We accept returns or exchanges on merchandise (apparel, gear, accessories) under these conditions:
- Items must be unworn, unused, and in original, undamaged packaging.
- Returns must be made within 30 days of delivery.
- If we shipped a defective or incorrect item, we’ll cover the return shipping cost and issue a full refund or replacement.
- For all other returns, the customer is responsible for return shipping.
How to Request a Return or Exchange
Email us at info@onerevolversurfboards.com with:
- Your order number
- A brief explanation of the issue
- Clear photos (if applicable)
Once we confirm eligibility, we’ll provide return instructions.
Refunds
- Approved refunds will be issued to your original payment method.
- Please allow 3–5 business days after processing for the refund to reflect on your account.
- Shipping costs are non-refundable, unless the return is due to a mistake on our end.
Questions?
We’re here to help.
Reach out to info@onerevolversurfboards.com with any return or exchange concerns.
